Serenity FAQ

Why should I choose to stay at Serenity for my post-surgical recovery?

Serenity is the only aftercare facility that combines the best of a luxury hotel with the advantages of a modern hospital. Located within a licensed medical setting, Serenity has the nursing expertise and resources that are not available in a hotel or home based aftercare. Since opening in 2000, we have gained the experience of taking care of more than 17,000 patients from around the world, referred by the most prominent surgeons in Southern California.

What kind of nursing care will I receive? 

While staying at Serenity, your nurse will follow your doctor’s specific and individualized protocol for all medication and treatment required following your surgery. The nursing team will frequently check in on you to ensure that your recovery is progressing well, and that all your care and comfort needs are completely satisfied. Before leaving Serenity, your nurse will carefully review with you all your medications and care instructions to be followed as you continue your recovery at home.

What items should I bring with me?

Most patients will bring a small overnight bag with comfortable clothing appropriate for recovering from surgery. Loose fitting pajamas, loungewear or sweats are a good choice, preferably with tops that zip-up or button-up, and bottoms with a draw-string or elastic waist. Serenity provides luxurious robes and slippers for your comfort and convenience. You may also want to bring a small bag of toiletries with a toothbrush and other basic grooming supplies. Leave perfume and most cosmetics at home as they likely will not be allowed following your surgery. Bring any medications or prescriptions that your doctor ordered for you prior to surgery. Please leave medications in their original bottles. If you routinely use medications for any pre-existing condition, please discuss this with your doctor prior to surgery. If you are to continue taking these medications during your post surgical recovery, bring these as well , also in their original bottles.

Will there be any extra charges other than the nightly room rate? 

The nightly room rate includes all routine nursing care, treatment supplies, meals, and transportation to and from your doctors appointments. Additional charges will apply for any medications or laboratory work, and for special medical equipment such as sequential compression devices. Additional charges also will apply for massage, manicure or pedicure, or hyperbaric oxygen therapy. Private duty nursing is not included in the nightly room rate.

What is the difference between a standard room and a deluxe room?

Both the deluxe and the standard room have luxurious hotel-like furnishings. The deluxe room is a large corner suite, with an extra seating area, large armoire and writing desk. Of course, nursing care will be the same in either room.

Can I stay at Serenity the night before my surgery?

For comfort or convenience, patients may choose to stay at Serenity the night prior to surgery as a “pre-op” patient at a discounted room rate. Dinner is included, as is transportation to your surgery the next morning. Patients arriving from out of town may find this preferable to staying at a hotel.

Can friends or family visit me during my stay at Serenity?

Visiting hours are between 10:00 am and 9:00 pm. We generally recommend that patients wait until the day after surgery before having friends or family visit. Nursing staff may request that visitors limit their time if it is in the best interest of patient care. Small children are discouraged from visiting. Pets are not allowed.

Can I have a guest stay with me?

We generally discourage guests from staying as it can be disruptive to your care and keep you from getting the rest you need for proper recovery. However, in special circumstances and with prior approval from Serenity, a guest may be allowed to stay in your room or in an adjoining room. A guest charge will apply.

Can I extend my reservation?

Some patients may find that they want to extend their stay at Serenity for a day or two beyond their reservation. We always try to accommodate extended reservations. Check with your nurse or the office manager for availability.

Can you accommodate my special dietary needs?

We will do our best to accommodate your special dietary needs or preferences. Please give us advance notice when you make your reservation. Some patients will bring special foods or supplements that we will be happy to prepare, providing they are within the dietary restrictions set by your doctor. A registered dietician is available on staff for consultation.

How will I get home from Serenity when I am ready to leave?

If you have a check-up appointment at your doctor’s office on the day you leave Serenity, our driver will take you to that appointment and you will need to make your own arrangements to be picked up from there. If you do not have a check-up appointment with your doctor, of if your doctor will be seeing you at Serenity on the day of discharge, you will need to be picked up from Serenity. Check out time is 11:00 a.m., or later if we need to accommodate your doctor’s schedule. We can arrange a car service for your convenience if you need other transportation to home, airport, or hotel.